The key to building a customer-centric culture: Combining your unified communications and contact center solutions

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences.

These numbers clearly show that customer-centric approaches work, but how can you transform your business to put customers at the center of everything? How can you make your employees more productive and your customers happier?

In this eBook, we’ll look at how you can build a strong customer-centric team with the power of UCaaS and CCaaS, together.