How the Cubs do more with less

500 employees, millions of fans — see how agentic AI closes the gap.

The Chicago Cubs serve millions of fans each season with a lean team that swells from 500 to 1,500 on game days. Delivering consistent, white-glove service at that scale — while managing internal workflows across multiple states — isn't just a staffing challenge. It's an AI challenge.

In this AI Changemakers ebook, Steve Inman, VP of Technology at the Chicago Cubs, shares how his team is using RingCentral's AIR, AVA, and ACE to operate like an organization much larger than it is — automating documentation, personalizing fan service, and coaching agents at scale.

You'll see how agentic AI is already recapturing 20% of rep time lost to manual call logging, what one-to-one AI coaching looks like in practice, and how Steve is building toward a future where every fan interaction gets smarter in real time.

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