Future-Proofing Businesses with Modern Customer Engagement

HARVARD BUSINESS REVIEW ANALYTIC SERVICES
88% of companies say customer engagement is critical to their bottom line. But many aren’t yet able to connect their customer engagement programs across sales, marketing, and support.

In this report, you’ll discover:

• How leaders are changing how they do business to scale personalized customer engagement plans
• Why the right leadership improves customer relationships throughout the entire lifecycle
• The best practices to engage customers—and make a big impact on your bottom line

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