Around the world, companies must meet and anticipate the everchanging needs and expectations of their customers. The uncertainty around the recent global pandemic has only highlighted the urgent need for organizations to not only better understand their customers, but also meet and exceed customer expectations.
Intercom commissioned Forrester Consulting to evaluate current customer support priorities and practices, the challenges support leaders face with their process and technologies, and the benefits and opportunities they find in conversational support solutions. Forrester conducted an online survey with 523 global customer support decision-makers with responsibility for strategy and technology purchasing decisions to explore this topic.
Download this report to learn key findings.
Sponsored By
By clicking/downloading the asset, you agree to allow the sponsor to have your contact information and for the sponsor to contact you.