Choice Hotels

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Thank You for Trusting Us

You can rely on us to always put your peace of mind first. That's why we've updated our policies and programs to better accommodate your needs during this time and help you make the right decisions for you and your family.

	Our flexible cancellation policy If you have an existing reservation or are making a new reservation directly with Choice Hotels^®, you can change or cancel your booking at no charge up to 24 hours before your check-in date.
	Point expiration postponed Choice Privileges^® has paused point expiration through May 31, 2020.
	Elite membership status extension To show you how much we appreciate your loyalty, we will be extending your Elite membership status through 2021. See Our Policy Updates ›

Making a Difference Together

As an organization made up of thousands of independently owned and operated hotels, we are leading efforts to help small businesses navigate this crisis. Last month, our CEO Pat Pacious met with President Trump to advocate for financial assistance on behalf of our franchisees and their employees.

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Donate to Hospitals and Organizations in Need

Through our new collaboration with Serta on their "Stay Home, Send Beds" initiative, Choice Privileges^® members can donate points to provide a bed to hospitals facing shortages. For a limited time, we will double your impact by matching your gift to this program.

Your points can also support relief organizations through our continued partnership with the American Red Cross and Operation Homefront, or provide financial resources to small business and nonprofits through our new Franchising Gives Back initiative. Thank you to all who have generously answered our call for donations—every contribution can be part of the solution.

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Discounted Room Rates for Essential Workers

We're offering special room rates to the essential workers and volunteers serving our communities during this crisis, including doctors, nurses, food and agriculture workers, delivery workers, American Red Cross volunteers and many others.

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